FAQs
Common questions about products, shipping and returns.
Aora Coins
How do I earn Aora Coins?
Through referrals (₹250 per friend), birthdays, reviews, and special offers. Coins never expire as long as you stay active.
Subscriptions
How do I skip or pause a subscription?
Open your account → Subscriptions → click Skip or Pause. You can also write to support and we'll do it for you.
How do I skip or pause a subscription?
Open your account → Subscriptions → click Skip or Pause. You can also write to support and we'll do it for you.
How do I skip or pause a subscription?
Open your account → Subscriptions → click Skip or Pause. You can also write to support and we'll do it for you.
How do I skip or pause a subscription?
Open your account → Subscriptions → click Skip or Pause. You can also write to support and we'll do it for you.
How do I skip or pause a subscription?
Open your account → Subscriptions → click Skip or Pause. You can also write to support and we'll do it for you.
Will I be charged automatically?
Yes — we charge your saved card on the renewal date. We send a reminder 3 days before each charge.
Will I be charged automatically?
Yes — we charge your saved card on the renewal date. We send a reminder 3 days before each charge.
Will I be charged automatically?
Yes — we charge your saved card on the renewal date. We send a reminder 3 days before each charge.
Will I be charged automatically?
Yes — we charge your saved card on the renewal date. We send a reminder 3 days before each charge.
Will I be charged automatically?
Yes — we charge your saved card on the renewal date. We send a reminder 3 days before each charge.
Can I swap to a different size or product?
Yes — from your account or by writing to support. The new price applies from the next charge.
Can I swap to a different size or product?
Yes — from your account or by writing to support. The new price applies from the next charge.
Returns
What's your return policy?
You can return unopened products within 30 days of delivery. Opened products are non-returnable except for damage or sensitivity claims.
What's your return policy?
You can return unopened products within 30 days of delivery. Opened products are non-returnable except for damage or sensitivity claims.
What's your return policy?
You can return unopened products within 30 days of delivery. Opened products are non-returnable except for damage or sensitivity claims.
What's your return policy?
You can return unopened products within 30 days of delivery. Opened products are non-returnable except for damage or sensitivity claims.
What's your return policy?
You can return unopened products within 30 days of delivery. Opened products are non-returnable except for damage or sensitivity claims.
How long does the refund take?
5-7 business days via Razorpay/Stripe back to your original payment method. Aora Coins refunds are instant.
How long does the refund take?
5-7 business days via Razorpay/Stripe back to your original payment method. Aora Coins refunds are instant.
How long does the refund take?
5-7 business days via Razorpay/Stripe back to your original payment method. Aora Coins refunds are instant.
How long does the refund take?
5-7 business days via Razorpay/Stripe back to your original payment method. Aora Coins refunds are instant.
How long does the refund take?
5-7 business days via Razorpay/Stripe back to your original payment method. Aora Coins refunds are instant.
Products
Are your products vegan / vegetarian?
Most are vegetarian. Gut Guard, Nutrivit Plus, Silybeet and Sleepwell are fully vegan. Each product page lists the diet badge.
Is it safe to take during pregnancy?
Always check with your obstetrician before starting any supplement during pregnancy. We don't recommend Silybeet during pregnancy.
Account
I forgot my password / phone number
You can log in with a WhatsApp OTP using any number on your account. If that doesn't work, write to support.
Orders
When will I receive my order?
Indian orders ship in 1-2 business days and deliver in 2-5 days. US orders ship in 1-3 days and deliver in 4-7 days.
Can I change my delivery address?
Yes — write to support within 30 minutes of placing the order. After that, contact us right away and we'll do our best.
How do I track my order?
You get a tracking link by SMS and WhatsApp once the order is handed to the courier. You can also see it in your account.
Can I cancel my order?
You can cancel any order within 30 minutes from your account. After that, contact support — we can cancel if it hasn't shipped.